Returns & Exchanges

At H.R. Higgins (Coffee-man), we take great pride in the quality of our specialist coffees and teas; if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of our products, we offer a dedicated resolution process for any quality concerns or shipping errors.

Return Process

• 1.
  Contact Our Team

  Please email our customer service team within 14 days of receipt, providing your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For any damaged or incorrect items, please include clear photographs of the product and packaging to help our experts investigate the quality concern.

• 3.
  Await Authorization

  Our specialists will review your request and, where applicable, provide a return authorization code and instructions on whether the item needs to be sent back.

• 4.
  Resolution and Refund

  Once approved, we will process a replacement or a full refund to your original payment method within 5 to 7 business days.