Frequently Asked Questions
Everything you need to know about our premium coffees and teas.
How do you ensure the freshness of your coffee beans?
We roast our coffee beans in small batches daily at our London premises. This ensures that every order is dispatched at the peak of its flavor profile and freshness.
Can I choose a specific grind for my coffee order?
Yes, we offer several grind options including Whole Bean, Cafetiere, Filter, and Espresso. You can select your preferred grind size on each product page before adding it to your basket.
How long will it take for my order to arrive?
Standard UK delivery typically takes 3-5 working days. We also offer international shipping, with delivery times varying depending on the destination country and customs processing.
What is your return policy for food and drink items?
Due to the perishable nature of our products, we cannot accept returns on coffee or tea unless the item is faulty or incorrect. If there is an issue with your order, please contact us within 14 days.
Are your tea bags plastic-free?
We are committed to sustainability. Our pyramid tea bags are made from cornstarch-based materials which are fully biodegradable and free from synthetic plastics.
Do you offer a subscription service?
Yes, we offer a flexible subscription service that allows you to receive your favorite coffees or teas at regular intervals, ensuring you never run out of your daily brew.